Return Policy

At Curtis & Ivory we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help! Please review our return policy below for details.

1. Eligibility for Returns
Items can be returned within 30 days of receiving your order.
To be eligible for a return, items must:
Be unused, unworn, and in their original condition.
Have all original tags, packaging, and accessories intact.
Be accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
The following items are non-returnable:

Personalized or custom-made products.
Intimate items (e.g., undergarments) for hygiene reasons.
Sale or clearance items (unless defective).
3. Return Process

Contact Us:
Email us at support@curtisandivory.com with your order number and reason for return.
We will provide instructions and a return shipping address.

Package Your Items:
Ensure the items are securely packed to prevent damage during transit.

Ship Your Return:
Use a trackable shipping method. You are responsible for return shipping costs unless the item was damaged or incorrect.
4. Refund Policy
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within  7-10 business days].
Shipping costs are non-refundable unless the return is due to our error  wrong or defective item.
5. Exchanges
If you need a different size, color, or item, please contact us to arrange an exchange.
Exchanges are subject to availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 3 days of delivery with photos and a description. We will replace or refund the item at no additional cost.

7. Late or Missing Refunds
If you haven’t received your refund 10 days Check with your bank or credit card provider, as processing times vary.
If the issue persists, contact us for further assistance.
8. Contact Us
For questions or concerns about returns, reach out to us at:
Email: support@curtisandivory.com
Phone: 561-810-0428
Address: 25 D Crossings Circle Boynton Beach, FL 33435

We appreciate your trust and look forward to serving you again!