Welcome to Curtis & Ivory FAQ section! Below, you’ll find answers to common questions about shopping, shipping, returns, and more.

1. Orders and Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and secure Wix Payments. For specific options, please refer to our Checkout Policy.

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Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within [insert timeframe, e.g., 1 hour] of placing them. Please contact us at [email or phone] immediately for assistance.

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Q: Do you offer gift cards?
A: Yes, we offer digital gift cards! You can purchase them on our Gift Cards page.

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2. Shipping

Q: Where do you ship to?
A: We currently ship to United States and Canada. For more details, visit our Shipping Policy.

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Q: How long will it take for my order to arrive?
A: Delivery times depend on your chosen shipping method:

• Standard:  5-7 business days

• Express:  2-3 business days

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Q: How can I track my order?
A: Once your order ships, we’ll send a tracking number via email. You can also track your order here.

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3. Returns and Exchanges

Q: What is your return policy?
A: We accept returns within [timeframe, e.g., 30 days] of delivery for items in their original condition. Visit our Return Policy for more details.

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Q: How do I start a return or exchange?
A: Please contact us at [email] with your order number and the reason for the return. We’ll guide you through the process.

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Q: When will I receive my refund?
A: Refunds are processed within [timeframe, e.g., 7-10 business days] after we receive and inspect your return.

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4. Products

Q: How do I know my size?
A: Each product page includes a size guide to help you choose the perfect fit. Still unsure? Contact us for assistance!

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Q: Are your products eco-friendly?
A: We are committed to sustainability and use eco-friendly materials whenever possible. Check the product description for specific details.

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Q: Can I request a custom order?
A: Yes, we offer customization on select products. Reach out to us for more information.

5. Account and Support

Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.

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Q: How can I contact customer support?
A: You can reach us via:

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Live Chat: Available on our website during business hours.

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6. Promotions and Discounts

Q: Do you offer discounts for first-time customers?
A: Yes! Sign up for our newsletter to receive a [insert discount, e.g., 10%] off your first purchase.

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Q: Can I combine multiple discount codes?
A: Only one discount code can be used per order unless stated otherwise.

7. Technical Issues

Q: I’m having trouble checking out. What should I do?
A: If you experience any issues, try refreshing your browser or using a different device. For further help, contact us at support@curtisandivory.com

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Q: I didn’t receive my confirmation email. What should I do?
A: Check your spam or junk folder. If you still can’t find it, contact us, and we’ll resend it.

Have more questions?

If your question isn’t answered here, feel free to reach out to us via our Contact Us page. We’re always happy to help!